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Steve92620
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HP laser jet Pro 200 color, model M251nw will not connect to the new Netgear router WiFi 6, RAX120

I replaced the old router with new Netgear WiFi6 model RAX120. The printer never get WiFi connected the new router. I tried every thing including reset printer but still did not get connected. The interesting thing is that It would connect to the old Netgear extender RX7000 which is also connected to the main router RAX120 to extend the range. The printer is pretty much closer to the main router same floor level than the extender in different floor level. 

 

Hope you can help.

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HP laser jet Pro 200 color, model M251nw will not connect to the new Netgear router WiFi 6, RAX120

You will need to reset the wireless connection information on the printer by performing a COLD or NVRAM reset.

 

Try the steps posted here and see try to connect to the new WiFi network again:

https://h30434.www3.hp.com/t5/LaserJet-Printing/hp-laserjet-pro-200-color-m251n-factory-reset/td-p/4...

 

1. Turn printer Off.

2. Press and hold Right cursor button [ > ] and Cancel button[ ].

3. Turn printer On and still hold both buttons.

4. When booting of printer completed, you can release buttons.

5. Should be in default factory settings.

 

If the steps do not work then you will either have to contact HP or wait for an HP rep to send you the steps in a private message from the forum.

 

 


Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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Steve92620
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HP Recommended

HP laser jet Pro 200 color, model M251nw will not connect to the new Netgear router WiFi 6, RAX120

Hi John,

 

It does not work. Printer does not have hard buttons described on step 2. I did reset to factory thru soft reset feature provided in the displayed panel. But still it does not help. I don’t know what to to do next

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HP laser jet Pro 200 color, model M251nw will not connect to the new Netgear router WiFi 6, RAX120

"If the steps do not work then you will either have to contact HP or wait for an HP rep to send you the steps in a private message from the forum."

 

Your printer needs to reset in order to communicate with the new network.  HP printers do not renegotiate network communication information automatically.  You will have to wait until you have the correct reset steps for your printer model.


Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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Steve92620
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HP laser jet Pro 200 color, model M251nw will not connect to the new Netgear router WiFi 6, RAX120

Thank you John,

 

I will wait for an HP rep to send me the correct reset steps.

Thanks

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HP laser jet Pro 200 color, model M251nw will not connect to the new Netgear router WiFi 6, RAX120

I would recommend contacting HP directly via the chat, email or phone options for your area:

https://www8.hp.com/us/en/contact-hp/contact.html

 

The few HP reps that respond to forum posts may not see your individual request.  You may never get an official response from them on the public forums.


Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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