How do I properly set the admin password?

[Dehnert]

I have been trying to set the admin password on my LaserJet M302dw from the web interface or the HP Smart app, but every time I set it, when I try and log onto the printer, it never accepts my password.

I have tried 3 times, and I have needed to reset the printer to factory default every time.

Is there a trick to this?  Are there characters that aren't allowed, or a maximum length?  I haven't been able to find any info about setting the password in any of the documentation.

Thanks,
James "Zeke" Dehnert

--
                       James "Zeke" Dehnert
                    -= Eschew Obfuscation =-
      "Life is racing. Everything else is just waiting"

[Repairatrooper]

It depends on what complexity is set. Secure passwords are typically minimum 8 characters and must include at least one upper case, one number and one special character example  Blue450! would be a valid password.

[ShlomiL]

Also, be aware that you use admin (all lower-case) as the user when logging in after setting an Administrator Password, not any other user.

Shlomi

[Dehnert]

I did use admin, all lower case, as the username when trying to log in.  The Smart app gave me a pop up dialog box for the username and password, and admin was already set as the username, so that's what I went with.

Just for some additional info, I use 1Password as my password management app.  I typically allow it to create passwords for me for things like this.  An example password typically looks like this:

  LnJDGR@r,92eKGVuc.7fgymy

24 characters, 3 digits, 3 symbols, and avoiding ambitious characters like zero and O. 

Is it possible that this is too long, or contains characters that are not allowed in the password string?  I have seen that on some other apps, and when I run into that I replace the un-allowed characters (usually some or most of the symbols) with characters that are acceptable.

[Repairatrooper]

16 character limitation is likely. Here are the security settings for enterprise products, should be similar restrictions.

http://h10032.www1.hp.com/ctg/Manual/c05429015