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HP Recommended
Hp laserjet M1005 MFP
Microsoft Windows 10 (64-bit)

I have a hp laserjet M1005 MfP. I want to print papers from two different trays but whenever i choose tray number from printing preference it always takes paper from the above tray even if the order is given from the below tray 2. 

Upon choosing the tray while giving the command it always takes paper from the above tray.

1 REPLY 1
HP Recommended

This is a tray configuration issue.  You need to hunt down the mismatched setting and correct it to receive the desired output.  Chances are one of the many settings is overwriting the others in a way you do not expect.  You have to use trial and error to isolate which one is causing the problem.

 

Check the following areas:

- The OS defaults under your Printers and Scanners

- The Printer defaults under the tray settings from the printers physical control panel

- The application defaults from whatever application you are printing from (File > Print)

- The job/document defaults (Many documents such as .docx will save settings and travel with the document from user to user)

 

Id bet you have a setting somewhere that says to always send output to tray 2 instead of checking the printer trays for matching paper specs.  You also have to make sure the printer knows that you have different paper loaded.  The printer depends on users to define the paper type on the control panel of the printer.  Otherwise the printer will pull from whatever it finds as the first match (starting with tray 1 which is usually the manual feed tray and set to Any Type/Any Size).

 

 

 

 


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