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Arl1605
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Message 1 of 2
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Flag Post

I can't factory reset as every menu comes up with "Menu Access is disabled".

‎07-01-2020 04:37 AM - edited ‎07-02-2020 09:08 AM

HP Recommended
Product: LaserJet 100 colout MFP M175nw

I forgot my printer password and unable to connect wireless network.

 

i want factory reset but I can't as every menu comes up with "Menu Access is disabled".

 

printer model: LaserJet 100 colour MFP M175nw

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1 REPLY 1
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Betty0610
HP Support Agent
HP Support Agent
9,960 9,946 533 386
Message 2 of 2
Flag Post

‎07-04-2020 02:57 PM

HP Recommended

@Arl1605

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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