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‎03-26-2019 04:56 AM

HP Recommended
Product: HP Laserjet Pro M402dne
Operating System: Microsoft Windows 10 (64-bit)

I bought original HP toner 26x for my HP Laserjet Pro M402dne, but it doesen't fit.

It is indeed bigger than 26A.

Anyone else had the same problem?

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-26-2019 11:36 AM

HP Recommended

Specs show that HP 26x is a supported cartridge for the M402dne:

https://store.hp.com/us/en/pdp/hp-laserjet-pro-m402dne-p-c5j91a-bgj--1

 

26x is the eXtra large black cartridge (3100 pages vs 9000 pages).  

 

I would return the cartridge to the supplier and ask for a refund or a different one.  Perhaps they mislabeled the one you purchased or delivered you the wrong one.  They should be able to explain if thier 26x is not compatible with your printer model or not.

 

 

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View solution in original post

2 REPLIES 2

‎03-26-2019 11:36 AM

HP Recommended

Specs show that HP 26x is a supported cartridge for the M402dne:

https://store.hp.com/us/en/pdp/hp-laserjet-pro-m402dne-p-c5j91a-bgj--1

 

26x is the eXtra large black cartridge (3100 pages vs 9000 pages).  

 

I would return the cartridge to the supplier and ask for a refund or a different one.  Perhaps they mislabeled the one you purchased or delivered you the wrong one.  They should be able to explain if thier 26x is not compatible with your printer model or not.

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎03-29-2019 02:19 AM

HP Recommended

Thank you John_Getzke for your help.

You are right. HP 26X it's the right cartrige.

I retry to insert it and it works.

My mistake!!!

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