PRINTER PRINTS ONE PAGE, SAYS ITS JAMMED, I HIT OK, IT PRINTS THE NEXT PAGE. SAME THING EVERY PAGE

[JODY-H]

MY PRINTER WILL PRINT ONE PAGE, SAY ITS JAMMED (IT'S NOT), I HIT OK, IT PRINTS THE NEXT PAGE, SAYS IT'S JAMMED (IT ISN'T)

REPEATS THIS PROCESS WITH EVERY PAGE.   I TRIED RESETTING IT.  NO CHANGE

[east2100 · Accepted solution]

Replace the pick-up roller and it'll be fine.

[Repairatrooper]

Based on the age of the printer @east2100  has in most cases hit the nail on the head. One thing to listen for to confirm is if you hear the sound of the pickup roller several times when trying to feed a page. 

[JODY-H]

THANK YOU BOTH FOR YOUR QUICK RESPONSE.  JUST TO BE CLEAR, IT DOES PUCK UP THE SECOND PEICE OF PAPER EVERY TIME.  IS THAT STILL THE ROLLER PROBLEM?

[Repairatrooper]

If it does not struggle to feed the page then more likely you have a size mis-match error. The size that you have set on the printer itself (through the printer control panel) does not match what your document is set to print on in the driver or program. For instance, the printer is set for A4 but the document is letter size. Due to the slight difference in size this can cause the printer to think that there is paper jammed even when it has properly exited. Check your settings.

[east2100]

Yes, that's exactly what the CM1415/CP1525/CP1215/CM1312/M276..... will do, after the first page sent into machine it'll continue to grab the second one and send it to the needed distance to reach a sensor there with only one shot if the top edge of the page can't go far enough to touch the sensor then it shows jam and waiting for your pressing OK to continue the processing.

That's all what these HP printer did.

Replace the worn out pick-up roller and it'll be fine.

I've been doing that more than one hundred times till now and still doing that from time of time when needed.

[JODY-H]

THANK YOU VERY MUCH.  I WILL LET YOU KNOW IF IT WORKS.