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- HP Community
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- LaserJet Printing
- Re: Printer continues to print 1 line of random code and wil...

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10-22-2018 10:52 AM
We sent a print job to the printer and then the screen on the printer showed "Programming" and since then it has been printing one line of random characters on each sheet of paper, even shutting it down, unplugging it, disconnecting it from the network has no effect, as soon as it boots back up it starts printing again with the single line of characters.
Anyone have any idea on how to clear this or reset the printer back to factory, or is it time to just toss it and move on!
10-22-2018 11:10 AM - edited 10-22-2018 12:10 PM
Power off the printer and clear all the print queue.
Power on the printer and re-print. Will it still print anything? I think it is not if so your PC must have something print to the printer which haven't been deleted off...... Find it out and delete them all. Re-boot PC whan it go to ready go finding print uqeue and delete. Remember not to plug any other line inte printer except to the power line until then you really delete any queue left.
Another way is to reset another IP address on printer and add new printer on PC and use this one if it is steady.
10-25-2018 08:58 AM
The WiFi is disabled and I have Reset the system, I even reapplied the Firmware Update, but to no avail, still does not fix it, at this point I have given up and am ordering a new scanner, copier, printer and it is not going to be an HP, as this is the third HP Printer like this that has failed to work after just over a years use.