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‎11-26-2019 02:43 AM

HP Recommended
Product: Laserjet M1212nf
Operating System: Other

The printer is restarting when prenting from mobile android (8.1.0)  via hp smart app

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-26-2019 09:38 AM

HP Recommended

The printer should not restart from a print job.  This suggests the printer experienced a crash of some kind.  

 

Try looking up the event log from the printer for more clues.  You can access teh event log by printing off a report from the printers control panel or through the Embedded Web Server/Admin web page.  Shoot us a copy of the log for more suggestions.

 

 

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View solution in original post

1 REPLY 1

‎11-26-2019 09:38 AM

HP Recommended

The printer should not restart from a print job.  This suggests the printer experienced a crash of some kind.  

 

Try looking up the event log from the printer for more clues.  You can access teh event log by printing off a report from the printers control panel or through the Embedded Web Server/Admin web page.  Shoot us a copy of the log for more suggestions.

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
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