02-07-2020 07:24 AM
I have serious problem with my printer HP LaserJet 600 M603. because of an error 99.02.30 my printer is out of service how can I do to resolve this problem
02-07-2020 07:36 AM
Most 99 errors are caused by either a failed hard drive or corrupt OS. The standard drive in these units is a 8gb solid state drive with a SATA connector. It is mounted to the door of the formatter. You can run diagnostics from the preboot menu to test the drive but in my experience the drive is likely bad. You can use any SATA hard drive as a replacement, but you will lose the ability for encryption of data on the drive if the drive does not support self encryption.
02-07-2020 07:42 AM - edited 02-07-2020 07:46 AM
Reload the firmware. Current firmware can be downloaded from FutureSmart Bundle Version 3.9.6 - HP LaserJet Enterprise M601/602/603 Series Printer FIRMWARE - HP.... using a USB flash drive and the Preboot Menu.
If the issue continues, contact HP technical support to perform more complex troubleshooting steps.
Do not hesitate to contact us in case of need.
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