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‎04-01-2015 12:48 AM

HP Recommended

Hello!

 

How to make sure, if the unit is CX5000 HD 720p model based on the serial number and product id? 

 

Thank You.

2 REPLIES 2

‎04-01-2015 01:25 AM

HP Recommended

Hello Jaak,

welcome back to the Polycom Community.

 

There are two versions of the CX5000: HD and SD.

 

Specific markings on the label allow the user to determine which model they have.

 

The product label is located on the bottom of the base of the unit itself.

 

image

 

First, if the unit is an HD model, then the letters “HD” will be found on the left side of the sticker.

 

In addition, if the serial number starts with the number “2” this also identifies it as an HD system.


See the attached photo for reference, as it is the label from an HD unit.

 

If neither of the above are true, then the unit is that older SD model.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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‎04-02-2015 04:39 AM

HP Recommended

Thank You. This was very useful information.

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