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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎07-23-2021 01:42 PM

HP Recommended

I have a G7500 with Eagle Eye IV camera. The G7500 is running in Zoom Room mode. The remote was successfully paired. I cannot control the camera Pan/Tilt/Zoom with the remote.

2 REPLIES 2

‎07-23-2021 03:00 PM

HP Recommended

Hello @jpomph 

 

a good start for all the volunteers here would be to provide the Minimum required information 

 

please start with the current software version 

 

replied via a mobile device 

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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‎07-23-2021 03:06 PM

HP Recommended

It is running the newest software as of today. System 3.5.0-344025. Zoom 5.6.6.1240.

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