Solved: Re: Cannot invite externals on TC8 / Studio X50 initiated Te... - HP Support Community

Anonymous · ‎07-12-2023

Hey guys,

When starting a new Teams meeting from our TC8 / Studio X50 we run into the problem that we can only invite local users in our 365 tenant. Is there a way to send invites to external users this way?

This usually means people have to walk back to their workplace, pick up their laptop. Start Outlook, send invites and wait for confirmation.This would make things way easier.

SteffenBaierUK · ‎07-12-2023

Hello @RickyTrekdrop ,

Welcome to the Poly Community.

When using another provider mode like Microsoft Teams, Poly has no control over functionality.

Please work with our Partner Microsoft on features along their Application.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎07-12-2023

Hello @RickyTrekdrop ,

Welcome to the Poly Community.

When using another provider mode like Microsoft Teams, Poly has no control over functionality.

Please work with our Partner Microsoft on features along their Application.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎07-12-2023

Hello Steffen,

Ah, so I have tested starting a meeting on my own from the Teams client on desktop and the same happens. We will have a look at the Teams / 365 tenant settings.

Thank you for you quick answer!

Cannot invite externals on TC8 / Studio X50 initiated Teams meetings.

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