GS500 Lync PSTN call on AVM CU

Ahmed-Shabana · ‎02-15-2016

Hi,

I had a GS500 with version 5.0.2 registered to Lync 2013 and Lync interoperability license installed. basically the GS able to call any Lync client and also able to escalate the call to the AV MCU when it add another Lync client to the call.

the problem that if the GS500 is trying the add a PSTN call through Lync "Lync integrate with PSTN GW" to the current call with Lync client, the call is escallated to the AV MCU and both GS500 and Lync client are on the AV MCU but the PSTN call doen't complete.

if the GS500 dial a PSTN call first then it is not able to add any other participants to the call.

any advise what could be the problem?

SteffenBaierUK · ‎02-16-2016

Hello Ahmed,

welcome back to the Polycom Community.

As you may be aware this is already logged under 1-1699284751 and has been raised as a P1 and is with our Engineering team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question