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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎03-06-2024 06:25 AM

HP Recommended

Hi

 

Does anyone have a working link to download firmware for Group 500, version 6.2.0.2?

It's a required intermediate update for anything below that version.

Or if you have that firmware, then maybe you could tell me the build number (eg. xxxxx in polycom-gseries-release-6.2.0.2-xxxxxxx.tar)??

 

Current HP support portal give link only to the latest firmare:
https://ftp.hp.com/pub/softpaq/sp149501-150000/polycom-gseries-release-6.2.2.8-670021.tar

 

Thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2024 08:31 AM

HP Recommended

Hello @LK_ENP ,

 

welcome back to the HP Poly community.

 

From our Public Video FAQ:

 

  • Jan 06, 2024 Question: Since the move from Poly to HP where can I download Software?
    Resolution: Please see >here< for an explanation and create an Account for Poly Lens in the cloud

    A list of older Audio, Video and Voice archived software and Release Notes articles are published on Official HP® Support knowledgebase. These articles are snapshot of Poly support portal before its sunset in Dec 2023. Any new software release after, please follow the new software distribution path.

    To search for archived software and Release Notes, please follow the instructions:
  1. Open the Official HP® Support site.

SteffenBaierUK_0-1709739007538.png

 

In the search bar, type in “Archived' after the name of the product you are looking for, in this example we searched for the RMX Software and Archived Release Notes

SteffenBaierUK_1-1709739007916.png

 

using Archived Group Series as a search term the 1st result is:

 

Software 6.2.0.2 is on this page

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎03-06-2024 08:31 AM

HP Recommended

Hello @LK_ENP ,

 

welcome back to the HP Poly community.

 

From our Public Video FAQ:

 

  • Jan 06, 2024 Question: Since the move from Poly to HP where can I download Software?
    Resolution: Please see >here< for an explanation and create an Account for Poly Lens in the cloud

    A list of older Audio, Video and Voice archived software and Release Notes articles are published on Official HP® Support knowledgebase. These articles are snapshot of Poly support portal before its sunset in Dec 2023. Any new software release after, please follow the new software distribution path.

    To search for archived software and Release Notes, please follow the instructions:
  1. Open the Official HP® Support site.

SteffenBaierUK_0-1709739007538.png

 

In the search bar, type in “Archived' after the name of the product you are looking for, in this example we searched for the RMX Software and Archived Release Notes

SteffenBaierUK_1-1709739007916.png

 

using Archived Group Series as a search term the 1st result is:

 

Software 6.2.0.2 is on this page

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-06-2024 02:42 PM

HP Recommended

Hi SteffenBaierUK

 

That's just what I've needed. Thank you!

Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.