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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi

 

Customer is trying to test OTD with their GS500, but they are unable to login/register calendaring service to OTD.

My rough guess is that this may be a problem connected to Group firmware version (their device FW is quite old - 4.1.1).

 

I suppose that it may be connected to something that I've found in GS relnotes for version 5.0.0 (Includes support for Microsoft Office 365 calendaring (...)), or this one for verison 6.0.0 (adds Polycom RealPresence Cloud service interoperability)??

 

So my question is - what is the lowest Group firmware required to use it with OTD service? I was unable to find such info on OTD help site.

 

Regards

Lukasz

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @LK_ENP ,

 

Welcome back to the Poly Community.

This should not really matter what software version the GroupSeries is on as we added support for Microsoft Exchange calendar early into the product.

 

I ran this past our Microsoft Guru Jeff Schertz and he suggested that you should set up OTD access using the App with a restricted policy: https://otd.plcm.vc/support/docs/calendars/office365-connect-as-application

 

Then the GroupSeries will just use Basic Authentication to connect to OTD.  Older GroupSeries firmware versions which do not support Exchange Online cannot use passthrough auth which is likely what they are trying to do.

 

If this still fails please work with our support team.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hi @

I think it´s v6.0. But it doesn't really matter, because the GS500 has to be taken under service anyway, so that you can do an update. And then you update to the latest version anyway. 

  

HP Recommended

Hi mshu

 

Thanks for replying. Yes, I'm fully aware if it requires higher firmware version, then support contract is required to upgrade.

 

I'm simply looking for an answer if and what FW version is needed to have Group working with OTD.

HP Recommended

Hello @LK_ENP ,

 

Welcome back to the Poly Community.

This should not really matter what software version the GroupSeries is on as we added support for Microsoft Exchange calendar early into the product.

 

I ran this past our Microsoft Guru Jeff Schertz and he suggested that you should set up OTD access using the App with a restricted policy: https://otd.plcm.vc/support/docs/calendars/office365-connect-as-application

 

Then the GroupSeries will just use Basic Authentication to connect to OTD.  Older GroupSeries firmware versions which do not support Exchange Online cannot use passthrough auth which is likely what they are trying to do.

 

If this still fails please work with our support team.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.