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HP Recommended

Hello all,

 

I'm currently working with a number of HDX 4000 and HDX 6000 units which all synch up to a HDX 5000 unit.

 

Recently I've had a problem with a unit where it is showing as Unregistered SIP and unregistered with gatekeeper.

Ususally when something is unregistered with the gatekeeper all I need to do is reinput the login details to solve the issue however it doesn't apppear to work this time.

I'm also not quite sure what to do with this SIP issue.

 

Does anyone have any suggestions for resolving this issue?

2 REPLIES 2
HP Recommended

Hello JMS,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen, thank you for the reminder for those details.

 

The HDX 4000 unit which is experiencing the issue is software version: 3.0.4-20259.

 

The HDX 5000 unit is 5.4.0.ER20.

 

 

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