HDX 7000 not accepting incoming call

Anonymous · ‎12-19-2012

Hi all

This is a recent installation ,before we performed a system reset after issues with a password the end point was receiving calls then after the reset i can only dial out . Someone advised me to turn NAT on ,i did , the problem continues . I then discovered in h.323 settings the display h.323 box was unticked . Ticked still the problem persists . PLEASE help where do find the h.323 extension or if its created how do i create .

help

SteffenBaierUK · ‎12-19-2012

Hello Musonza,

welcome to the Polycom Community.

Have a look at the Admin Guide on the Polycom Support page => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Anonymous · ‎12-23-2012

Try with the system on basic mode,put your system on basic mode from web>network>call prefrence>basic mode/dignostic mode.

Regards

Yashpal

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