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‎12-01-2015 08:56 AM

HP Recommended

One of my HDX 8000s works fine most of the time but sometimes after waking up from standby it will show the far end times 4 and the only way to fix it that I have found is to hard reboot the Codec. I'm at a loss as to what would be causing this. Attached is a picture of it.

5 REPLIES 5

‎12-02-2015 05:04 AM

HP Recommended

Hello Scott D,

welcome back to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

  • Are all the other units on the same software version ?
  • Is this something you can reproduce anytime ?
  • Have you looked at the logs yet if any error occur around that time?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-02-2015 06:46 AM

HP Recommended

Serial Number: 8809471039F3CG

Software Version: Release - 3.1.6-46064

MAC Address: 00:E0:DB:10:39:F3

Model: HDX 8000 HD

Hardware Version: B

Was this reply helpful? Yes No

‎12-02-2015 07:35 AM

HP Recommended
@SteffenBaierUK wrote:

Hello Scott D,

  • Are all the other units on the same software version ?
  • Is this something you can reproduce anytime ?
  • Have you looked at the logs yet if any error occur around that time?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-02-2015 07:48 AM

HP Recommended

My employer has at least 100 HDX 8000s all over the world, all with the same software version and this is the only one with this issue.

 

I can not reporduce the issue at will but from my observations it only happens when waking up from standby.

Was this reply helpful? Yes No

‎12-02-2015 07:53 AM

HP Recommended

Hello Scott D,

Please replicate the issue and download the logs and raise a Polycom support ticket via your Polycom reseller so we can check for this issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.