HDX7000 Lan port problem

Anonymous · ‎03-01-2015

My HDX7000 can't connect to network . I already check my IP and network . It is good. HDX7000 always show zero IP and network has no light. How can I fix this. Please help !!!!!

SteffenBaierUK · ‎03-01-2015

Hello KokoRichat,

welcome back to the Polycom Community.

Its always useful to provide at least some details or history of the unit in question.

Is this a new unit or an used one?
If used has it ever worked before and now just stopped?
Have you tried setting up a manual IP address?
Did you take a wireshark trace when the Unit boots so you can see if it tries a DHCP Bootp?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-01-2015

This is used one.

It used every work before. now just stopped.

I already tied setting up manual IP. Same problem.

I already did DHCP bootp. Same problem.

Please how can I fixed this ?

SteffenBaierUK · ‎03-02-2015

Hello KokoRichat,

Have you tried to factory reset it yet ?

If all fails please work with your Polycom reseller as the unit may is defective.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-02-2015

Thanks , I already did factory reset . Same problem.

Create an account on the HP Community to personalize your profile and ask a question