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HP Recommended

We have been testing with a Polycom 9000 and at non-specific times (2.25, 2.5, 4.5 hrs, etc.) the endpoint will do a soft reboot during an IP call. There does not seem to be any rhyme or reason for this to happen. We checked all of the max time in call settings both on our bridge and with the unit. We are doing point-to-point tests and bridged (RMX 2000) calls. Any light would be greatly appreciated.

1 REPLY 1
HP Recommended

Hello Ed,

welcome to the Polycom Community.

A good starting point is usually checking the latest release notes against words like reboot etc.

 

Has this codec always done this or only recently started?

Have you made any changes or updated the Software?

 

Best way to proceed is getting the support package and contact your Polycom reseller.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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