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‎10-30-2025 01:36 PM

HP Recommended
Product: HP Poly studio USB
Operating System: Microsoft Windows 11

Hello,

 

We recently bought HP Poly studio USB. Today I turned it on for the first time and I got an issue with admin password. It doesn't work the default password should be Polycom12#$). but no luck with that. Tried S/N whole and last 6 digits. even admin and also 1234.

 

Did anybody had this issue before?

 

Manufacturing date is 17/1/2025. 

 

In Czechia we don't have support in our language. So Im trying here first.

 

5 REPLIES 5

‎10-30-2025 02:02 PM

HP Recommended

Hello @Denis_2F ,

 

Welcome to the HP Poly community.

 

Have you tried Poly12#$

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-31-2025 12:01 AM

HP Recommended

Hello @Denis_2F ,

 

Are you sure you are using a Poly Studio USB?

SteffenBaierUK_0-1761890452524.png

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-31-2025 01:12 AM

HP Recommended

Hello, @SteffenBalerUK ,

 

Yes that one that you send I got on my desk.  Tried it this morning and still nothing.

Was this reply helpful? Yes No

‎10-31-2025 01:20 AM

HP Recommended

Hello @Denis_2F ,

 

Let me check with the product management team. I was under the impression it is the end of manufacturing, so surprised that you have a 2025 unit.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-31-2025 01:50 AM

HP Recommended

Hello Steffen,

 

Thanks a lot. Here is a picture of the manufacturing date. it is 21/1/2025

manufacturing_date.jpg

 

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