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‎01-02-2024 03:22 PM

HP Recommended

Hi

I want to activate 1080p license for Polycom Group series device
How to activate that software license?

I have not been able to follow the instructions in the Polycom Software license file since Poly was interfaced to HP.
Help me

LONG HOANG
3 REPLIES 3

‎01-03-2024 02:24 AM

HP Recommended

Hello @8G22375475CDCW ,

 

welcome to the HP Poly community.

 

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section more suitable for your request.

 

Since the move of the Poly Support Page to HP Support the Licensing Page is no longer accessible to End Customers. If this is an option you do not have yet activated and/or need to recover please work with HP support.

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-14-2024 09:05 AM

HP Recommended

Your Reply: " Since the move of the Poly Support Page to HP Support the Licensing Page is no longer accessible to End Customers. If this is an option you do not have yet activated and/or need to recover please work with HP support."

 

This means that from now on, everything I could do on the Poly site before is impossible, such as activating the license, or checking the firmware status.
which would have to go through HP support in my country, right?

Thanks

LONG HOANG
Was this reply helpful? Yes No

‎01-14-2024 09:09 AM

HP Recommended

Hello @8G22375475CDCW ,

 

Yes

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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