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- HP Community
- Poly Video Conferencing
- Meeting Room Solutions
- Issue Pairing C60 and Poly x70

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04-02-2025 01:27 PM
Hi,
C60: 9.1.0.9161
x70: 4.4.2.434042
I am trying to pair the C60 and x70. I followed the guide and C60 is in device mode. The x70 successfully recognized it and is paired. The whole setup works with sound and mic coming from C60.
What I am missing is the connection screen doesn't disappear. I am stuck on the attached screen. I can click on the settings but the device won't display the controller view.
Thanks
04-02-2025 01:30 PM
Hello @FrenchTouch ,
Welcome to the HP Poly community.
From our Video FAQ:
May 21, 2024 Question: Configure a Poly Trio Controller mode for Pairing with a Studio X, G62, or G7500?
Resolution: Please check >here<
The above was tested with an earlier version so I am unsure if you either missed a step or it is a bug/untested in PVOS 9.1.0
Try the steps outlined, and if this fails, as you are unable to downgrade from PVOS 9.1.0, open a ticket with Support.
Details are in my signature.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-03-2025 11:07 AM
Hello @FrenchTouch ,
I just tested this with a Poly Studio G62 and a Trio C60 running PVOS 9.1.0 and it works fine. The same after an upgrade to PolyOS 4.4.3-438012
If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-04-2025 12:35 AM
Hello @FrenchTouch ,
This is working as designed by our Partner Google
We list this >here< and in our Video FAQ:
May 21, 2024 Question: Configure a Poly Trio Controller mode for Pairing with a Studio X, G62, or G7500?
Resolution: Please check >here<
Audio peripherals supported in Google Meet mode on Studio X systems
Google Meet on Studio X systems only supports the system built-in microphones and speakers.
Audio Device |
Poly Studio X70 |
Poly Studio X52 |
Poly Studio X50 |
Poly Studio X30 |
---|---|---|---|---|
Poly Expansion Microphone (1 microphone supported) |
Supported |
Supported |
Supported |
NA |
System controllers supported in Google Meet mode on Studio X systems
Poly Studio X all-in-one video bars in Google Meet mode support multiple controller options.
Camera |
Studio X70 |
Studio X52 |
Studio X50 |
Studio X30 |
---|---|---|---|---|
Poly TC10 touch controller |
Supported |
Supported |
Supported |
Supported |
Poly TC8 touch controller |
Supported |
Supported |
Supported |
Supported |
Touch monitor |
Not compatible |
Not compatible |
Not compatible |
Not compatible |
Poly Bluetooth remote |
Not supported |
Not supported |
Not supported |
Not supported |
Poly IR remote (with connected IR receiver) |
Not supported |
Not supported |
Not supported |
Not supported |
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN