Issue Pairing C60 and Poly x70

[FrenchTouch]

Hi,

C60: 9.1.0.9161
x70: 4.4.2.434042

I am trying to pair the C60 and x70. I followed the guide and C60 is in device mode. The x70 successfully recognized it and is paired. The whole setup works with sound and mic coming from C60.

What I am missing is the connection screen doesn't disappear. I am stuck on the attached screen. I can click on the settings but the device won't display the controller view.

Thanks

[SteffenBaierUK]

Hello @FrenchTouch ,

Welcome to the HP Poly community.

From our Video FAQ:

May 21, 2024 Question: Configure a Poly Trio Controller mode for Pairing with a Studio X, G62, or G7500?

Resolution: Please check >here<

The above was tested with an earlier version so I am unsure if you either missed a step or it is a bug/untested in PVOS 9.1.0

Try the steps outlined, and if this fails, as you are unable to downgrade from PVOS 9.1.0, open a ticket with Support.

Details are in my signature.

Best Regards

Steffen Baier

[FrenchTouch]

I'll try this and report. Thanks for the blazing fast answer Steffen.

[SteffenBaierUK]

Hello @FrenchTouch ,

I just tested this with a Poly Studio G62 and a Trio C60 running PVOS 9.1.0 and it works fine. The same after an upgrade to PolyOS 4.4.3-438012

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[FrenchTouch]

Thanks a lot for this. I installed the firmware via the USB method mentioned in your original reply and tried several resets, but I still haven't had any luck.
I am opening a ticket.
Thanks a lot

[FrenchTouch]

I also realized I failed to disclose an essential piece of the stack. I am using Google Meet as a provider.
I just rebooted with Poly as a provider, and it's working well.

The issue is limited to Google Meet.

[SteffenBaierUK]

Hello @FrenchTouch ,

This is working as designed by our Partner Google

We list this >here< and in our Video FAQ:

May 21, 2024 Question: Configure a Poly Trio Controller mode for Pairing with a Studio X, G62, or G7500?

Resolution: Please check >here<

Audio peripherals supported in Google Meet mode on Studio X systems

Google Meet on Studio X systems only supports the system built-in microphones and speakers.

Table 1. Studio X with Google Meet Supported Audio Peripherals

Audio Device	Poly Studio X70	Poly Studio X52	Poly Studio X50	Poly Studio X30
Poly Expansion Microphone (1 microphone supported)	Supported	Supported	Supported	NA

System controllers supported in Google Meet mode on Studio X systems

Poly Studio X all-in-one video bars in Google Meet mode support multiple controller options.

Note:Google Meet supports pairing one TC10 or TC8 touch controller.

Table 2. Supported Controllers using Google Meet on Studio X Systems

Camera	Studio X70	Studio X52	Studio X50	Studio X30
Poly TC10 touch controller	Supported	Supported	Supported	Supported
Poly TC8 touch controller	Supported	Supported	Supported	Supported
Touch monitor	Not compatible	Not compatible	Not compatible	Not compatible
Poly Bluetooth remote	Not supported	Not supported	Not supported	Not supported
Poly IR remote (with connected IR receiver)	Not supported	Not supported	Not supported	Not supported

Best Regards

Steffen Baier