Solved: Re: Low microphone send / volume - HP Support Community

sroy_ · ‎03-12-2024

I have recently upgrade all my X series to the latest 4.1.3 release and have heard that the volume levels or send have been problematic for the remote end participants.

I recall back on June 5, 2023, there was a posted issue regarding something similar and the fix was to set the Transmission Audio Gain (dB): to around 16 to overcome this problem. I recall the default setting was 2.

Looking at my devices now, I see they've all be set to 0 since being on 4.1.3.

What is the recommended Audio Gain setting?

SteffenBaierUK · ‎03-12-2024

Hello @sroy_ ,

welcome back to the HP Poly community.

The issue you mentioned, which older posts can be found >here<, was with Microsoft Teams as a provider as our Partner Microsoft had made a change on their end. To my own knowledge, there is no such issue at present.

If no other volunteers reply, and you still struggle I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎03-12-2024

Hello @sroy_ ,

welcome back to the HP Poly community.

The issue you mentioned, which older posts can be found >here<, was with Microsoft Teams as a provider as our Partner Microsoft had made a change on their end. To my own knowledge, there is no such issue at present.

If no other volunteers reply, and you still struggle I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Low microphone send / volume

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