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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎10-20-2024 11:30 AM

HP Recommended
Product: G7500 with Studio E70 and TC10 Kit

We are trying to control the G7500 with the Mini-Din Rs232 serial port. We tried several pinouts but haven't found a correct pinout of the connector that works. With the Ethernet port it worked fine but we need the Ethernet port free only for the video connection,

At the controller side we have 3 pins (Tx, RX and GND) for a Extron controller

Can somebody help?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2024 11:37 PM

HP Recommended

Hello @Antonio2321 ,

 

welcome to the HP Poly community.

 

I found an older record as I believe the cable is no longer manufactured:

 

SteffenBaierUK_0-1729488907710.png

 

NOTE: Drawings and part numbers are provided for reference only. HP/Poly/Polycom claims no responsibility or liability for the quality, performance, or reliability of cables based on these reference drawings, other than cables provided byHP/Poly/Polycom.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎10-20-2024 11:37 PM

HP Recommended

Hello @Antonio2321 ,

 

welcome to the HP Poly community.

 

I found an older record as I believe the cable is no longer manufactured:

 

SteffenBaierUK_0-1729488907710.png

 

NOTE: Drawings and part numbers are provided for reference only. HP/Poly/Polycom claims no responsibility or liability for the quality, performance, or reliability of cables based on these reference drawings, other than cables provided byHP/Poly/Polycom.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No

‎10-21-2024 12:51 AM

HP Recommended

Thanks Steffen for your quick response, we'll try this pinout

 

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‎10-27-2024 03:49 AM

HP Recommended

Thanks Steffen

The pinout you sent worked.

Your infor was very helpfull,

Was this reply helpful? Yes No
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