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- HP Community
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- Re: Please, how do I connect to a videophone using SIP?

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11-22-2014 01:43 PM
11-23-2014 03:36 AM
Hello jac66,
welcome to the Polycom Community.
H322 uses port 1719 for the call setup / signalling where SIP uses Port 5060.
You simply need to open the relevant ports on the far side and maybe locally on your End.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN


11-25-2014 08:31 AM
11-26-2014 06:03 AM
Hello jac66,
You simply use the far end IP address to make the call.
Ports 5060 (UDO / TCP) need to be forwarded to the PC running the m100 application and also the Port's for the Video.
Port 3230 - 3237 (UDP) are being used for the Audio and Video so you will require these as well.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

11-26-2014 05:06 PM
Thanks Steffen.
My PC's firewall says all UDP and TCP ports are enabled for the m100's mediaprocessor.exe. Must have been done by the m100 installer.
When I attempt to call my dad's videophone with the m100 in SIP mode and his IP address, I get a blank Polycom call window for about 10 seconds and then this error message:
“The far site has disconnected. Please wait. Call cleared.”
Does this mean that the m100 found his videophone and that negotiation started but failed? When I call Sorenson support again, I want to give them as much info as possible since the last time I called they said they were not familiar with Polycom products.
Thanks again.
11-26-2014 11:57 PM
Hello jac66,
These ports also need to be forwarded on the end of your Dad's internet connection.
Usually the router can assign Port forwarding from the routers external IP to the PC IP and then open the ports on the Firewall on the far end.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

03-27-2020 07:50 PM
I know this is 6 years old but was curious if you found an answer for this? I would like to contact my grandfather without going through interpreter but can’t find a solution. Right now with Coronavirus things are crazy and we need to be able to be in touch regularly. Anyways let me know thank you.