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‎08-08-2023 08:08 AM

HP Recommended
Operating System: Microsoft Windows 10 IOT

Dear All,

 

Poly  G10-T Video Conference/Collaboration System: Microsoft Teams Codec, GC-8 Touch Controller, Lenovo Thinksmart Tiny, connected with two TVs, with MTR Pro license. I face issue as most of the time its 2nd screen goes blank, i would need to restart it or make a call then only 2nd screen gets up. it happen post windows upgrade done recently.

 

MTR is on Windows 10 IOT Enterprise 20H2 OS build 19042.1288

Teams app version 4.17.51.0

 

Please suggest further action as how it can be resolved.

 

Regards

Anuj Nirala

 

Anuj Nirala
3 REPLIES 3

‎08-08-2023 08:19 AM

HP Recommended

Hello  @POLYG10-T ,


welcome to the HP Poly community.

 

Is the GC8 running 1.4.1.0.311 and are all display Link Drivers updated?


Best Regards


Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎08-11-2023 01:29 AM

HP Recommended

Dear Steffen

 

GC8 is running with lasted 1.4.1.0.311 and all the drivers are updated, i even updated MTR with all windows patches and now MTR on windows 11. 

 

But having the same issue as after some inactivity second screen goes on idle and it requires restart or kind of call initiation so second screen comes up.

 

Customer want both of the screen to be available all the time.

 

Please suggest

Anui

 

Was this reply helpful? Yes No

‎08-11-2023 02:21 AM

HP Recommended

Hello @AnujNirala ,

 

An issue like this cannot be resolved via a public community post so please work with our support organization in your region. Details on how to contact us are in my signature


Best regards


Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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