Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎04-21-2022 02:05 AM

HP Recommended

We have 3 poly Studios. They used to be connected to a Windows 10 PC. We changed 2 of them to work off a chromebox. Ever since then the Louudpeaker side of things has not worked ( or worked intermittently). Will the Poly Studio not work with a chromebox/chromebook? Has anyone else got them to work nicely together? (btw they are on the latest firmware). Thanks

7 REPLIES 7

‎04-21-2022 02:16 AM

HP Recommended

Hello @Uk144 

 

Greetings from Poly !!

 

Poly Studio is compatible with Windows and Mac OS only.

 

It might not work with Chromebook due to the lack of supported drivers i.e UAC 1.0 Audio, UVC 1.1/1.5 Video, HID 1.11 m.

 

However, in case it works then performance is not guaranteed.

 

 

 

Was this reply helpful? Yes No

‎04-21-2022 07:03 AM

HP Recommended

That's a pity that Poly do not support Chrome OS. 

 

I will have to stick to Jabra.

 

 

Was this reply helpful? Yes No

‎04-21-2022 07:08 AM

HP Recommended

Hello @Uk144 

 

unfortunately it is the other way round. Some Chromebooks do not support the listed Video Standards provided by my colleague.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-21-2022 07:10 AM

HP Recommended

My Apologies, From the Chrome OS folk they directed me the other way!

 

Was this reply helpful? Yes No

‎04-21-2022 08:59 AM

HP Recommended

Hello @Uk144 ,

 

 

I am unsure what a chromebox is but Studio USB has been certified by Google as an approved Google Meet hardware https://meetingdevices.withgoogle.com so I would push Google Support on this.

 

Feel free to provide our Internal Reference https://jira.poly.com/browse/EN-220421 to their support Team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-21-2022 09:23 AM

HP Recommended

Thanks for that.

 

The link had a 404 error and I couldn't find the Poly Studio on this page: https://meetingdevices.withgoogle.com/products/?type=All-in-one,Meeting+Room+Kit,Headsets+and+Speake... Should it be?

 

 

Was this reply helpful? Yes No

‎04-21-2022 09:32 AM

HP Recommended

I updated the URL as it added a character behind it

 

EDIT: Listed here https://meetingdevices.withgoogle.com/products/

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.