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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

Hi all,

 

we have a couple of Poly Studio X30 and X50 in our company. I recently updated them all to 3.10 and they are all used in Teams Mode. I have an issue were the devices would go into standby (screen is black) when they are used with HDMI ingest in Teams Mode or also Device Mode with HDMI. So very 10-15 Minutes or so one has to touch the TC8. For me this makes no sense at all. As long as there is a HDMI signal they should not go into any standby or power savings mode. What am I missing, is there a specific configuration?

 

Cheers,

 

Matthias

1 REPLY 1
HP Recommended

Hello @MatthiasW ,

 

Welcome to the Poly Community.

 

I believe this is a known issue and should be addressed in the next 3.11 release

 

We cannot provide ETA's or anything via the medium of a community forum so I suggest you open a ticket via our support infrastructure in your region.

 

Please quote https://jira.poly.com/browse/EN-219925

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
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