Solved: Poly Studio X and MS Teams Room audio level is low - HP Support Community

Dan_Hemsø · ‎06-16-2023

Hi...

Just wanted to reach out other to heard if they have any experience suddenly the audio level from a Teams Room is low for the other participants?

Case:

Teams Room join a meeting, others is in the meeting remotely from their PC's. The remote participant experience that audio level from the Teams Room is lower than normal.

This drop is audio level just suddenly happen.

A workaround is to Gain the Audio Transmission Audio to almost MAX.. But causes some noise in the call from the Teams Room.

So is it me, or is there somebody in this community that have experience or heard of this?

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"

Dan_Hemsø · ‎06-16-2023

And I can then answer the post my self.

Customers may have low Microphone send level from X30 and X50 devices to the far end of a call start...

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"

View solution in original post

Dan_Hemsø · ‎06-16-2023

And I can then answer the post my self.

Customers may have low Microphone send level from X30 and X50 devices to the far end of a call start...

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"

Anonymous · ‎06-16-2023

The only setting available on the interface is Transmation Audio Gain, there is no MIC send level setting. Just in case people are looking for one with that name,

SteffenBaierUK · ‎06-16-2023

Hello @GManUK and @Dan_Hemsø

For more than one unit use the scripts described >here<

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-19-2023

Why when I try to set this Audio Gain setting on Poly Lens for the device models,it completely ignores it?

Is Poly lens not working as it should also on this setting - is it is able to be configured.

SteffenBaierUK · ‎06-19-2023

Hello @GManUK

Poly Lens can only set this for units in Poly OS.

Therefore the discussion to use a power shell script as per >here<

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-19-2023

Hi Steffen,

It seems if if set this in Lens policy, no Poly OS device picks it up at all.
(the do pick up other settings, like audio fence)

I did use the scripts instead, but it may be worth a note on Lens just ignoring the settings.

Thanks.

Dan_Hemsø · ‎06-19-2023

HI...

Steffen is right.. The parameter is only working in Poly OS mode...

voice.volume.transmitLevel
Specifies the audio level, in decibels, at which to transmit sound. Unless otherwise advised, you
should set this value to 0 dB.
You can’t provision this parameter if the system is in Partner Mode.
-6-18 (default is 0)

It is sad, that it don't work in partner mode.... Would have been so easy just to update the Lens policy..........

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"

SteffenBaierUK · ‎06-19-2023

Hello @Dan_Hemsø and @GManUK

we are aware of this and checking how we can implement this.

Steffen

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Dan_Hemsø · ‎06-19-2023

Hi

that would be great if more parameters would be supported in Partner mode.

eks. Sleep time in Device Mode... No reason for a monitor to be on when not in use.

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"

Poly Studio X and MS Teams Room audio level is low

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