Solved: Poly Studio X and MS Teams Room audio level is low - Page 2 - HP Support Community

Anonymous · ‎06-19-2023

Ah, I read Poly OS as Poly Video OS.

Now I understand that if you use some partner applications, settings that are there can no longer be set..which is unfortunate. Is there a list of these anywhere?

Anonymous · ‎06-20-2023

Microsoft has posted a Service Health incident TM596672 about this issue. Here's the latest status from them:

Title: We've identified a recent change may have affected the audio volume of Poly X30 and X50 devices

User impact: If action is not taken, users may notice low audio volume of in-room participants using a Poly X30/X50 devices.

Current Status: A recent update intended to reduce call echo and doubletalk scenarios has inadvertently caused reduced audio volume on the affected devices. Poly is in the process of developing a firmware update, but to immediately remediate impact, please follow the above recommendations.

Dan_Hemsø · ‎06-21-2023

Hi @GManUK

If you take a look at the parameter list:

https://docs.poly.com/bundle/polyvideoos-prg-current/page/before-you-begin.html

If a parameter can't be provisioned you will see the info:

You can’t provision this parameter if the system is in Partner Mode.

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"

Anonymous · ‎07-02-2023

A quick question:

The poly support article states "Customers may have low Microphone send level from Studio X30 and X50 devices" - does this imply that not all units are affected, or that not every user will notice it?

If not all units are affected, would running the script on all devices then introduce a new issue, where some devices' mics are now too loud?

Basically, should we be setting Transmation Audio Gain to +18 on every device, or just when a user reports the issue?

SteffenBaierUK · ‎07-03-2023

Hello @Paul Hargrove

due to the nature of the issue it most likely is not rolled out simultaneously to all rings at the same time I would only do it if reported by a user. Stating this, by now we assume everyone should have received the change.

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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mwurz · ‎08-25-2023

@SteffenBaierUK has this been fixed with release 4.1 as announced? I could not find it in the release notes.

Dan_Hemsø · ‎08-25-2023

Hi Mwurz..

On the few upgrades I have made so far, it is fixed. I also saw it fixed during the Poly OS 4.1 betas.

The Audio level is also reset to "0" during the upgrade to 4.1.

But as with all new version, TEST, TEST and Test. 🙂

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"

Poly Studio X and MS Teams Room audio level is low

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