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Locked

‎09-05-2023 11:57 AM

HP Recommended
Operating System: Other

After upgrading the X50 to version 4.1.0-382263 the device seems to have bricked out. Nothing appears on the connected display and I'm unable to choose a service provider within the web GUI. Restarts do not resolve as well.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-06-2023 07:47 AM

HP Recommended

Hello NocturnalDC, welcome to the HP Poly community.
Could you please provide us a screenshot of the error you are facing so that we can assist you better?
Also please let us know if you could open the drop down in the service provider?

Regards,
Meghana
 

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2 REPLIES 2

‎09-06-2023 04:14 AM

HP Recommended

Hello @NocturnalDC ,

 

welcome to the HP Poly community.

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
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‎09-06-2023 07:47 AM

HP Recommended

Hello NocturnalDC, welcome to the HP Poly community.
Could you please provide us a screenshot of the error you are facing so that we can assist you better?
Also please let us know if you could open the drop down in the service provider?

Regards,
Meghana
 

Tags (1)
1 person found this reply helpful
Was this reply helpful? Yes No
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