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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

We've got a Poly X50 + TC8 bundle for use with Teams.

 

I recently used the web interface of the X50 to upgrade to the latest software version of both X50 + TC8 due to the recent bug with Teams preventing the camera from working whilst in a call.

 

However now the TC8 is stuck in a loop opening the Teams app. I've attached a small video showing the problem.

 

I have tried switching the Provider back to Poly (which worked fine after the devices restarted) and back to Teams, but no luck. Both say "The software version is up-to-date."

X50 is on 3.9.1-360006

TC8 is on 3.9.0-210608

 

Please help us finally get a working X50 + TC8 for use with Teams!

3 REPLIES 3
HP Recommended

Hello @sc_uk ,

 

Welcome to the Poly Community.

 

I suggest you factory restore the TC8 and re-pair this. How to do this can be found >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi...

 

I have seen similar issue and it helped with an factory reset of the TC8.

So try it out as Steffen suggested  🙂

 

/Dan

 

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"
HP Recommended

Going back to this, It's best to wait to provision the TC8 until after you've provisioned the X50 first and it's done all of it's update.  

 

Current scenario - TC8 is on 3.9.0-210608 and the X50 is running latest 3.9.1-360006

 

Reset to Factory is the only way to remove this looping effect but only after all your updates and X50 is provisioned.  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.