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‎11-08-2023 02:03 AM

HP Recommended
Product: Studio X50 with TC8 Kit
Operating System: Android 8.0 Oreo and older

Hi, 

We are registering the Poly Studio X50 and TC8 on MS teams mode and the devices are getting registered on the company MS teams portal and showing the message " You don't have access to this". Error code :53003 

Device is running on latest firmware - Studio X50 (4.1.0_00-180034) , TC8 (4.1.0-211230).

Category:
3 REPLIES 3

‎11-13-2023 02:24 AM

HP Recommended

Hi @Nijesh1,

 

Welcome to the HP Poly Community!

I suggest that you contact your IT administrator to check if they have created any conditional access policies to access applications, as the issue is with the application, not the device.

Regards.
Prajwal

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‎11-13-2023 02:42 AM

HP Recommended

Hi Prajwal_10

 

Please note that one of the G7500 and TC8 is registered on the same company portal and working fine, the android version for these devices is showing as 11.0 and 10.0 on Microsoft Intune. Poly Studio X50 and TC8 are registering as 11 & 10 and MDM is blocking this device registration.

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‎11-13-2023 03:02 AM

HP Recommended

Hello @Nijesh1 ,

 

welcome to the HP Poly community.

 

As you are seeing an issue registering a Microsoft Application to a Microsoft Service I suggest you contact their Support organization in your region.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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