• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎04-20-2026 04:06 AM - edited ‎04-20-2026 04:08 AM

HP Recommended

Does anyone know what's holding up the Video OS 5.0 update or when it might be released?

 

Waiting on it with hope that it possibly fixes the UVC negotiation issues with various 3rd party cameras such as Q-SYS NV/NC. 

 

As we're moving to Android 13, would also wonder if full factory reset would work as a workaround in downgrading incase it causes any other problems.

Reply
2 REPLIES 2

‎04-20-2026 04:09 AM - edited ‎04-20-2026 04:19 AM

HP Recommended

Hello @Maurice41 ,

 

Welcome to the HP Poly community.

 

We cannot post any dates in the HP Poly Community about yet unreleased software.

 

PolyOS 5.0 will be released for Poly Studio X32, Poly Studio X52, Poly Studio X72 and Poly Studio G62

 

Older Hardware will receive PolyOS 4.7 next.

 

If you have a current issue I suggest you open a Support Ticket as our Support Organization can communicate dates.

 

EDIT:

From our https://lens.poly.com/ Page:

POLY VIDEO OS 5.0 update coming soon
Poly VideoOS 5.0 release is a one-way upgrade and cannot be rolled back. If your systems use auto-update, click More Details below to review the changes before the release.

Requirements to Upgrade
Devices must be running Poly VideoOS 4.6.0 or later.
Devices on earlier versions will automatically install 4.6.0 before upgrading to 5.0.0.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No

‎05-06-2026 03:03 AM

HP Recommended

Hello @Maurice41 

 

[Software] Studio G62 & Studio X32, Studio X52 and Studio X7... - HP Support Community - 9650201

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.