Poly X30 TC8 in boot screen

[Ben_1999]

Hi 

I have a Poly studioX30, whose TC8 screen is stuck in the boot screen when connected to PoE.

https://h30434.www3.hp.com/t5/Meeting-Room-Solutions/Poly-tc8-stucked-at-poly-logo-while-turning-on/...

Any solution to this issue?

Similar issue (image taken from internet)

Thanks,
Ben

[SteffenBaierUK]

Hello @Ben_1999 ,

welcome to the HP Poly community.

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section that is more suitable for you.

Please check >this<. An RMA was the only solution. 

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

Best Regards

Steffen Baier

[Ben_1999]

Hi Steffen

Thank you for your reply. I appreciate your help.

Can you please direct me to the section that is suitable, as you mentioned?

Thank you for providing the link. Unfortunately, the TC8 has been unpaired from the x30. Is there any other article that I can refer to in this matter?

Thanks in advance.

Regards,
Bishesh

[SteffenBaierUK]

Hello @Ben_1999 ,

The post was already moved to the new section which is shown at the top of the page.

The document explains if the unit is in this state it needs an RMA aka it is no longer usable and the only way to address this is to send a replacement. There were some stipulations around this process in regards to the end of last year so I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier