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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended
Android 8.0 Oreo and older

Hi 

 

I have a Poly studioX30, whose TC8 screen is stuck in the boot screen when connected to PoE.

 

https://h30434.www3.hp.com/t5/Meeting-Room-Solutions/Poly-tc8-stucked-at-poly-logo-while-turning-on/...

 

Any solution to this issue?

 

Ben_1999_1-1707358286882.jpeg

Similar issue (image taken from internet)

 

Thanks,
Ben

3 REPLIES 3
HP Recommended

Hello @Ben_1999 ,

 

welcome to the HP Poly community.

 

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section that is more suitable for you.

 

Please check >this<. An RMA was the only solution. 

 

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen

 

Thank you for your reply. I appreciate your help.

Can you please direct me to the section that is suitable, as you mentioned?

 

Thank you for providing the link. Unfortunately, the TC8 has been unpaired from the x30. Is there any other article that I can refer to in this matter?

 

Thanks in advance.

 

Regards,
Bishesh

HP Recommended

Hello @Ben_1999 ,

 

The post was already moved to the new section which is shown at the top of the page.

 

The document explains if the unit is in this state it needs an RMA aka it is no longer usable and the only way to address this is to send a replacement. There were some stipulations around this process in regards to the end of last year so I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.