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Locked

‎06-26-2017 05:36 AM

HP Recommended

Software Version:    Release - 3.1.11-53024

 

Setting AES Encryption "Required for All Calls" in Pune Polycom. 

 

When I dial to my server , Polycom is able to receive encrypted audio and video but not send anything.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-10-2017 11:38 PM

HP Recommended

We don't have a support contract anymore. Is there a way to get SIP and SDP related logs from Polycom HDX?

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎06-26-2017 07:25 AM

HP Recommended

Hello sagarjoshi,

welcome to the Polycom Community.


What is your server ?

  • Is this SIP or H.323 or is this Lync ?
  • Does this work without encryption ?
  • Did this ever work or did this only recently start ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-27-2017 04:02 AM

HP Recommended

What is your server ?

  • Is this SIP or H.323 or is this Lync ? This is SIP 
  • Does this work without encryption ? Yes it works without encryption
  • Did this ever work or did this only recently start ? No it has never worked with this version of firmware . Works fine with Release - 3.0.0.2-13047 of firmware.
Was this reply helpful? Yes No

‎06-27-2017 04:12 AM

HP Recommended

Hello sagarjoshi,

If this is a problem with a specific software version then you need to work with Polycom support to get this addressed.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-10-2017 11:38 PM

HP Recommended

We don't have a support contract anymore. Is there a way to get SIP and SDP related logs from Polycom HDX?

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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