Polycom RPG license activation

Bavv · ‎12-29-2023

Hello! Does any body know what is the process for license activation for rpg codecs after moving from poly to hp?

Recently , I used this instruction from poly

https://docs.poly.com/bundle/rpcs-gsg-8-9/page/t-obtain-the-activation-key.html

now, it does not work.

any ideas ?

thx

SteffenBaierUK · ‎12-29-2023

Hello @Bavv ,

welcome to the HP Poly community.

I can only supply the same answer as >here<

I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Bavv · ‎12-29-2023

Thanks for reply! I contacted but no answer. That's is why I am asking here.

Do you have any real ideas if you are in charge of the changes happend?

SteffenBaierUK · ‎12-30-2023

Hello @Bavv ,

I am not in charge of any changes.

I volunteer in this community and my day role is in product support engineering. I had created the FAQ as a volunteer in the past to get to the recovery section easier.

This has changed since HP moved the content and I can only suggest you contact either the reseller the unit came from and/or our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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