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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎05-08-2024 04:48 AM

HP Recommended

Hello @ragnarh 

 

How are you using this? What application are you using? For example, PhotoBooth or Facetime cannot use more than 1920x1080. This is a restriction of the App so no other cable will address this.

 

I added some detail to the FAQ, using OBS Pro open Source will be able to use the full 4K with the camera if it displays the same 3840x2160 resolution using the Poly Lens Desktop app.

 

if it does not you would need to check the cable and ensure no USB Hub or USB-A to USB-C converter is being used.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-08-2024 04:55 AM

HP Recommended

my favorite choice would be OBS but also Camtasia and Streamyard is often used

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‎05-08-2024 04:59 AM

HP Recommended

Hello @ragnarh 

 

as long as the Poly Lens Desktop app shows the full 4K resolution other apps "should" be able to use it.

 

If Poly Lens Desktop does not show it you can investigate the cable or the connection.

 

For everything else I suggest you work with our Support Team in your region.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-08-2024 05:58 AM

HP Recommended

Finally solved!
Now I get 4k quality because I am using a Thunderbold4 certified USB-C to USB-C cable (3.1 Gen1) instead of a USB-C to USB-C 3.2 Gen 2 cable for speed charging without Thunderbold 3/4 certification

 

snapshot-3.jpg

 

1 person found this reply helpful
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