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‎03-05-2026 07:44 AM - edited ‎03-05-2026 08:40 AM

HP Recommended

For Poly studio P009 if update Now button on Software Updates page is enabled when does the update actually happen? Can this upgrade be scheduled to happen outside business hours?

 

What is the difference between the above and enabling "Use Latest Available Version" option in Software Update Tab?

7 REPLIES 7

‎03-05-2026 08:37 AM

HP Recommended

Hello @NS106 ,

 

Welcome to the HP Poly community.

 

We assume you are either either using Poly Lens Desktop or Poly Studio to update the device. The update will happen straight away on the PC / Apple Mac you are using to do so

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-05-2026 08:42 AM

HP Recommended

Thank you Steffen. A followup question.

 

What happens if  "Use Latest Available Version" option in Software Update Tab is enabled? Does it schedule the update for after Business hours?

Was this reply helpful? Yes No

‎03-05-2026 08:44 AM

HP Recommended

Hello @NS106 ,

 

You have not shared how the device is connected and/or if you are using Poly Lens Cloud.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-05-2026 08:45 AM - edited ‎03-05-2026 08:46 AM

HP Recommended

Device is connected to the network. The above options are on lens.poly.com. which is Poly lens cloud

Was this reply helpful? Yes No

‎03-05-2026 08:51 AM

HP Recommended

Hello @NS106 ,

 

Poly Lens Cloud should have options to define business hours.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-05-2026 08:54 AM

HP Recommended

Unfortunately no such option is available

 

Screenshot 2026-03-05 212248.png

Was this reply helpful? Yes No

‎03-05-2026 09:17 AM

HP Recommended
@SteffenBaierUK wrote:

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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