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HP Recommended

I seem to be missing the "White Balance" option on my QDX6000.  I have used it before, but now when i go to  > Admin Settings > Cameras > Camera 1, the option is not listed.

 

Is there anything that I need to do to restore "White Balance"?

 

Thank you

3 REPLIES 3
HP Recommended

Hello Krosscheck,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

From the QDX Admin Guide:

 

White balance settings require particular camera and system firmware versions.
For more information, contact your Polycom distributor or refer to the Knowledge
Base in the Support section of the Polycom web site.

HP Recommended

Thank you - we found the option.  The user was looking on the GUI on the unit itself rather than in the browser.

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