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‎02-05-2015 07:51 AM

HP Recommended

Hi,

 

When opening the RealPresence Desktop client in Windows 8.1 using a high-dpi screen (Thinkpad X1 Carbon Touch), the text and icons in the settings are gigantic, making it impossible to read all text or change most of them (see attachment).

 

Changing the windows compatibility settings for the app to "Disable display scaling on high DPI settings" makes no difference.

 

Is there a way to return the size of text/images/boxes to a sane level?

 

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-13-2015 01:11 AM

HP Recommended

Hello ag0001,

 

I checked this with our developers and the issue you are seeing is caused by the Real Presence Desktop app only to support 96 or 120 DPI.

 

Future versions of RPD will support higher DPI but I do not have an ETA for this yet.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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6 REPLIES 6

‎02-05-2015 08:49 AM

HP Recommended

Hello ag0001,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

It would also be of interest what screen resolution you are using.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-12-2015 04:21 AM

HP Recommended

It is somewhat difficult to check the version given the display probelms, but according to the Device Manager it's 3.1.0.44431

 

Screen resolution is 2560x1440

 

I did a search before but did not find anything about high dpi displays.

 

Thanks

Was this reply helpful? Yes No

‎02-12-2015 04:49 AM

HP Recommended

Hello ag0001,

the latest currently supported version is 3.3 so I would try this first and then get back to us.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-12-2015 05:21 AM

HP Recommended

Hi,

 

I installed version 3.3, but the issue persists (see attached screenshot).

Was this reply helpful? Yes No

‎02-13-2015 01:11 AM

HP Recommended

Hello ag0001,

 

I checked this with our developers and the issue you are seeing is caused by the Real Presence Desktop app only to support 96 or 120 DPI.

 

Future versions of RPD will support higher DPI but I do not have an ETA for this yet.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-13-2015 01:52 AM

HP Recommended

Thanks for the fast investigation!

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.