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HP Recommended

Hi,

 

Our system is RealPresence Group 300

Software Release - 4.1.3.2-200003

SN 8214194139BBD5

 

I'm trying to configure the calendaring service to see if this device can join Skype video conferencing. All I've been getting is 

 

Invalid domain, user name, or password. Please check your credentials and try again.

 

 

Please see attachment.

 

Do we need to upgrade the software to the latest version for this to work? We do not have a current support plan and so we dont have a software key to upgrade. 

But will the software update allow this device to do Skype video conference? That's my biggest concern. I do not care about voice, our company can use the physical phone to dial out.

 

 

2 REPLIES 2
HP Recommended

Hello Cong Nguyen,

welcome to the Polycom Community.

The easiest way is to check the software release notes to verify your version supports the product you try to use.

 

Also your Polycom reseller can provide advise.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The reseller told me that it will work but the quote is almost $3000 for the license (to download software) + support + Lync feature.

 

I guess I need like a real demo before I want to pay for the support. Because right now all I get is verbal confirmation.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.