[Software] G7500 & Studio X 4.1.1

[SteffenBaierUK]

Hello all,

Poly announces the release of Poly VideoOS 4.1.1-386158 for Studio X or G7500

This Poly VideoOS 4.1.1 version is initially available for customers using Zoom, Ring Central, Tencent, Dialpad, BlueJeans, GoToMeet, Poly, and Device Mode.

Poly VideoOS Software v4.1.1 and Release Notes are now released.

NOTE: Only the Release Notes will be published on the Poly Support Portal.

Poly VideoOS Software v4.1.1 initial release is available on:

• Poly Lens
• Poly auto update servers
  
• Zoom ZDM (coming soon)

What’s New in This Release

This Poly VideoOS 4.1.1 maintenance release is initially available for all Poly and partner modes, except Microsoft.

Microsoft Teams customers will be able to upgrade to VideoOS 4.1.1 later this calendar year and enjoy the same benefits, plus Microsoft updates to the Teams app and Company Portal agent that incorporate
fixes for a known Microsoft issue.

Poly VideoOS 4.1.1 contains the following updates and fixes:

• This Release Includes Over 40 Resolved Issues
• People Framing Enabled on Poly Studio X30 and Poly Studio X50 Systems
• Distance Estimation Improved in Poly DirectorAI Perimeter
• Device Mode User Interface Aligned on Poly Studio X Systems and Poly Touch Controllers
• Poly G7500 Audio Output for HDMI and 3.5 mm Connections
• Partner Application Updates

This Release Includes Over 40 Resolved Issues

In this release, Poly has resolved 48 issues in total. These fixes include four audio, twelve camera, seven configuration, ten device management, nine peripheral, and six provisioning issues.

Some of the main resolved issues are:

• The ceiling microphone unpairs after update on a G7500 system in Zoom mode (EN-248074).
• The system displays a static camera image and Poly logo on a Studio X30 video bar in Device
  Mode (EN-245292).
• HDMI content sharing stops working on a G7500 system switching between and Poly and Device
  Mode (EN-242731).

People Framing Enabled on Poly Studio X30 and Poly Studio X50 Systems

You can now enable people framing on Poly Studio X30 and Studio X50 video bars for all applications except Poly Video Mode.

People framing is recommended for spaces with 6 participants or less. For best results on Poly Studio X30 and X50 video bars, in the system web interface under Workspace Lighting, select Conference Mode.

For spaces with glass walls, highly reflective surfaces, or near public areas, Poly recommends that you configure DirectorAI Perimeter to limit framing of unintended persons and reduce distractions to the far end.

Distance Estimation Improved in Poly DirectorAI Perimeter

Distance estimation is improved to enable greater accuracy when measuring room or area size in Poly DirectorAI Perimeter.

Your Poly DirectorAI Perimeter configuration will reset after you upgrade to VideoOS 4.1.1. Redefine your room or area size, in the system web interface, under Audio / Video > Video Inputs > Enable Poly DirectorAI Perimeter.

Device Mode User Interface Aligned on Poly Studio X Systems and Poly Touch Controllers

Alignment between Device Mode user interfaces on Poly Studio X systems and Poly touch controllers.

Poly G7500 Audio Output for HDMI and 3.5 mm Connections

After updating to VideoOS 4.1.1, your Poly G7500 sends audio through HDMI to the TV speakers by default. If you connect a 3.5. mm audio output and select TV Speakers and Line Out, audio is sent to both the HDMI output and the 3.5 mm audio output. Configure your output in the system web interface,
under Audio / Video > Audio > Audio Output.

Choose one of the following Speaker Options:

• TV Speakers (Default) - Sound is sent through HDMI to the TV speakers. The 3.5 mm audio output is turned off.
• Line Out - Sound is sent through the 3.5 mm audio output. The HDMI output is turned off.
• TV Speakers and Line Out - Sound is output to the HDMI output and the 3.5 mm audio output.
  For G7500 systems using 3.5 mm output previously set to TV Speakers, select TV Speakers and Line Out to replicate.

Partner Application Updates

This release supports the following versions of partner applications.

Partner Application	Version	Features
Microsoft Teams Rooms	Admin Agent: 1.0.0.202306202019.product Teams: 1449/1.0.96.2023090601 Company Portal: 5.0.5954.0	•     Maintenance release •     For more information on this Microsoft Teams Room release, see the Microsoft Teams Rooms website. !!! No Change to 4.1.0 GA2 release !!!
Zoom Rooms	Zoom Rooms: 5.15.7.3484 Zoom Rooms Controller (TC8 / TC10): 5.15.7.2163	•     Maintenance release. •     For more information on this Zoom Room release, see the Zoom website.
Google Meet	2023.07.09.00.00	•     Maintenance release. •     For more information on Google Meet, see the Google Meet website
Ring Central	23.3.30.20	•     Maintenance release •     For more information on Ring Central, see the Ring Central website
Tencent Meeting Rooms	Rooms: 3.16.210.584 Controller: 3.16.210.567	•     Maintenance release. •     For more information on this Tencent release, see the Tencent website.
Dialpad	1.025.0-0-g1cd2175	•     Maintenance release. •     For more information on this Dialpad release, see the Dialpad website

Updating Your System

All G7500 and Studio X systems support VideoOS 4.1.1. For a list of supported 3.x versions for each system, see the Poly VideoOS 3.14.2 Release Notes.

This Poly VideoOS 4.1.1 maintenance release is initially available for all Poly and partner modes, except Microsoft.
Microsoft Teams customers will be able to upgrade to VideoOS 4.1.1 later this calendar year and enjoy the same benefits, plus Microsoft updates to the Teams app and Company Portal agent that incorporate fixes for a known Microsoft issue.

Updating Your Poly TC8 / TC10 Touch Controller

• Updating your Poly TC8 / TC10 touch controller to 4.1.0 includes a major platform upgrade to
  Android 11. Once updated, you can’t downgrade the touch controller.
• Your TC8 touch controller must be on VideoOS 3.11.0 or later before updating to VideoOS 4.1.x.
  !!! Please see >here< !!!
• If you’re using your TC10 touch controller as a paired room controller with a Poly G7500 or Studio X
  video bar, don’t accept the out-of-box prompt to upgrade a new TC10 to Poly TC 5.0 software. If
  you’re upgrading an existing TC10, perform the update through the system web interface of the
  paired video system.
• Only update your TC10 touch controller to Poly TC 5.0 software if you plan to use it as a standalone
  Microsoft Teams panel or standalone Zoom controller / scheduler.

You have multiple options for updating your system. For more information, see the Poly Video Mode
Administrator Guide or the Poly Partner Mode Administrator Guide.

To receive software updates from the Poly support site, your system must be able to access
swupdate.lens.poly.com. If necessary, update your firewall settings.

Note: This update URL is only accessible by your system. You can’t access this URL using a
web browser.

Release History

This section lists the release history of Poly VideoOS. For previous releases, see the Software Releases
Archive.

Release	Release Date	Features
4.1.1	Nov 2023	This Release Includes Over 40 Resolved Issues • People Framing Enabled on Poly Studio X30 and Poly Studio X50 Systems • Distance Estimation Improved in Poly DirectorAI Perimeter • Device Mode User Interface Aligned on Poly Studio X Systems and Poly Touch Controllers • G7500 Audio Output for HDMI and 3.5 mm Connections • Partner Application Updates
4.1.0 GA2	Oct 2023	Updated Microsoft Admin Agent, Company portal
4.1.0	Aug 2023	Introducing Poly Studio X52 Update Your Poly Studio X52 and Poly TC10 Touch Controller Poly DirectorAI Perimeter Speaker Framing Improvements SCEP Support on the G7500 and Poly Studio X Systems Poly Sound Reflection Reduction Microsoft Teams Support on TC10 Poly TC8 / Poly TC10 Platform Update to Android 11 Poly Studio X30 Supports Select USB Cameras G7500 Supports Connecting One E70 as an IP Camera Camera Control Button in Device Mode Scheduled Auto Restart on Poly VideoOS Systems G7500 Audio Output for HDMI and 3.5 mm Connections Transmission Audio Gain Fix Partner Application Updates
4.0.2	June 2023	•     Update Information for VideoOS 3.x to VideoOS 4.0.2 •     DSP USB Audio Processor Fix •     Update to Poly Support Site Download URL •     Partner Application Updates
4.0.1	May 2023	•     Important Update Information for VideoOS 4.0.1 •     Platform Update to Android 10 •     Workflow Server Calendar Information Fix •     Update to Poly Support Site Download URL •     Partner Application Updates
4.0.0	March 2023	•     Important Update Information for VideoOS 4.0.0 •     Updating Your System to VideoOS 4.0.0 •     Recover a System Updated to VideoOS 4.0.0 from 3.13.1 or earlier •     Platform Update to Android 10 •     Factory Restore Partition Update to 4.0.0 •     Certification for Microsoft Teams on G7500 and X70 •     Support for Google Meet  •     Microsoft Teams Sign-In •     Poly Lens Connection Fix •     Update to Poly Support Site Download URL •     Partner Application Updates

Older releases:

• Older 4.1.1 release >here<
• Older 4.1.0 GA2 release >here<
• Older 4.1.0 release >here<
• Older 4.0.2 release >here<
• Older 4.0.1 release >here<
• Older 4.0 release >here<
• Older 3.14.2 release >here<
• Older 3.14.1 release >here<
• Older 3.14.0 release >here<
• Older 3.13.0 release >here<
• Older 3.12.0 release >here<
• Older 3.11.0 release >here<
• Older 3.10.0 release >here<
• Older 3.9.1 release >here<
• Older 3.9.0 release >here<
• Older 3.8.0 release >here<
• Older 3.7.0 release >here<
• Older 3.6.0 release >here<
• Older 3.5.0 release >here<
• Older 3.3.4 release >here<
• Older 3.3.2 release >here<
• Older 3.3.1 release >here<
• Older 3.3 release >here<
• Older 3.2.3 release >here<

Resolved Issues

This section identifies the issues resolved in this release.

Category	Issue ID	Description
Audio	EN-248074	On a G7500 system in Zoom mode, ceiling microphone unpairs after update.
Audio	EN-243632	On a Studio X52 system with a connected TC8 touch controller and USB audio processor, audio is lost or delayed.
Audio	EN-243356	On a G7500 system with connected Poly IP microphones, the microphones intermittently stop working after update.
Audio	EN-243685	On a Studio X52 system in Device Mode, device microphones stop working during a call.
Camera	EN-245293	On a G7500 system with a connected EagleEye Cube camera in Tencent mode, directly connecting the G7500 to a PC by USB cable causes the camera feed to display incorrectly.

Camera	EN-245292	On a Studio X30 system in Device Mode with no monitor connected, the system displays a static camera image and Poly logo.
Camera	EN-245239	On a G7500 system in Tencent mode with two connected monitors, one monitor intermittently flickers.
Camera	EN-245045	On a G7500 system in Tencent mode, a second USB camera isn’t controllable after plug in until after a system restart.
Camera	EN-245222	On a G7500 system with a connected Studio E70 or EagleEye IV camera, the Picture-in-Picture (PIP) window disappears / reappears in a meeting.
Camera	EN-244773	On a Studio X30 system in Teams mode, both the near and far end cameras show a black screen.
Camera	EN-243526	On a Studio X50 system in Device Mode, a participant’s face is overexposed when the camera zooms in.
Camera	EN-243481	On a Studio X system in Teams mode with a connected Studio E70 camera, Poly Audio Service doesn’t register correctly in Windows.
Camera	EN-242485	On a G7500 system with a connected Studio E70 camera, setting the camera to 50 HZ causes the video to flicker.
Camera	EN-241558	On a G7500 system with a connected EagleEye IV camera and TC8 touch controller, you can’t re-enable the camera after disabling it.
Camera	EN-239568	On a G7500 system with multiple connected Studio E70 cameras in Zoom mode with multi-camera enabled, the video occasionally crashes before rejoining the call.
Camera	EN-217068	On a Studio X system in Zoom mode, the camera shows black and intermittently reframes the participants.
Configuration	EN-244174	In the Poly system web interface, adding a new contact and marking as favorite doesn’t work as expected.
Configuration	EN-243431	On a G7500 system, there’s a mismatch on network settings when viewed in Poly Lens.
Configuration	EN-243169	In the Poly system web interface, the remote monitoring presets page shows as blank.
Configuration	EN-243135	In the Poly Lens portal, the IP source of a device displays as manual instead of Dynamic Host Configuration Protocol (DHCP).
Configuration	EN-241922	On a Studio X system, the device name overlaps the time display on a connected TC8 touch controller.

Configuration	EN-241877	The time zone database doesn’t reflect the fact that Mexico City no longer observes Daylight Savings Time.
Configuration	EN-218418	On a Studio X30 system in the system web interface with the language set to Portuguese, errors appear in the video inputs field.

Device Management	EN-248033	On a Studio X30 system in Tencent mode, the system shows no output when connected via HDMI.
Device Management	EN-247687	On a G7500 system in Tencent mode, the monitor receives a low refresh rate.
Device Management	EN-245417	On a Studio X52 system in Zoom Rooms mode, the device intermittently shows as not supported.
Device Management	EN-245187	On a Studio X system in Teams mode with a connected TC8 touch controller using the Extron app, switching between the apps isn’t seamless.
Device Management	EN-244916	On a G7500 system with a connected IP Microphone and static IP address assigned, a message appears to ‘Check Your Network Connection’ after a system restart.
Device Management	EN-244626 / EN-243445	On a Studio X system in Poly Video mode, a 502 error is shown on the system web interface after the system is left idle.
Device Management	EN-244273	On a Studio X50 system in Device Mode, the system reboots during a call.
Device Management	EN-244163	On a Studio X70 system in Zoom mode, a difference is shown between bright contrast and saturation from HDMI1 to HDMI2.
Device Management	EN-243781	On a G7500 system in Zoom mode, while sharing content via HDMI, the far end receives a dimmed image or low brightness.
Device Management	EN-242731	On a G7500 system switching between and Poly and Device Mode causes HDMI content sharing to stop working.
Peripherals	EN-248163	On a Studio X system with a connected TC8 touch controller, the controller unpairs or becomes unresponsive after update from an earlier than 3.11 software version.
Peripherals	EN-245357	On a Studio X30 system with a connected TC8 touch controller in Tencent mode, the touch controller side menu stops responding.
Peripherals	EN-245455	On a Studio X50 system in Zoom mode with a connected TC8 touch controller, you can’t join or create a new meeting.
Peripherals	EN-245454	On a Studio X system in Teams mode with a connected TC8 touch controller using the Extron app, calls can’t be answered.
Peripherals	EN-245296	On a Studio X30 or Studio X50 system with a connected TC8 touch controller, the controller screen becomes stuck after update.
Peripherals	EN-244772	On a Studio X system with a connected TC10 touch controller, the touch controller setup wizard restarts when you manually assign an IP address.
Peripherals	EN-244770	On a Studio X system with a connected TC8 touch controller, the touch controller intermittently unpairs and displays ‘Discovering network’.
Peripherals	EN-243068	On a Studio X50 system with two connected monitors, the second monitor doesn’t display when the location is set to the United Kingdom.
Peripherals	EN-241559	On a Studio X system with a connected touch controller, the settings menu doesn’t open.
Category	Issue ID	Description
Provisioning	EN-244945	On a Studio X52 system with syslog enabled, the system freezes and becomes stuck.
Provisioning	EN-244607	On a G7500 or Studio X system in Teams mode, the audio gain parameter is ignored.
Provisioning	EN-244557	On a Studio X70 system in Teams mode, Link Layer Discovery Protocol (LLDP) enabled doesn’t allow assignment of a static IP address.
Provisioning	EN-243133	On a G7500 system with connected Studio X Series systems, correct provisioning information isn’t received via Dynamic Host Configuration Protocol (DHCP).
Provisioning	EN-242687	On a G7500 system, web proxy autodiscovery doesn’t locate the PAC file due to an invalid character being added to the request.
Provisioning	EN-234496	On a G7500 system, SSH sessions cause a memory leak issue.

!!! Please feel free to leave comments !!!

[JDeRose]

Great! I'll update my Studio X30 tomorrow... Thank you.

[DanielPetrillo]

Great information Steffen! Thank you for the continued updates!

[sm_morgan]

Hi all,

today I received  a new Poly X70.

The version found is 4.1.1-386158, but after this version the system found the previous release 4.1.0-382263.

For my other X70, the new firmware isn't found.

Should I wait a few more days? 

Thanks

[SteffenBaierUK]

Hello @sm_morgan ,

welcome to the HP Poly community.

What provider are you using? This initial 4.1.1. release is not for use with Microsoft Teams as it does not contain any fixes.

Best Regards

Steffen Baier

[sm_morgan]

Hi,

thanks for your reply,

I'am using Google meet.

[nlev]

When will the fixed 4.1.1 version for Microsoft Teams be released? I contacted Microsoft and they said that Poly has the fixed version and I should ask Poly for early access to it since I'm struggling with the known issues.

[SteffenBaierUK]

Hello @nlev ,

welcome back to the HP Poly community.

The issue is with the Microsoft Teams application and the Microsoft Company Portal. We shared a build with our Partner Microsoft and to my knowledge Microsoft is hosting this already for customers of their TAP program. 

Also to my knowledge, we are planning to release the 4.1.2 Build on Thursday.

Best Regards

Steffen Baier

[nlev]

Thanks for the info. I'm not familiar with the TAP program. I'll respond back to Microsoft with the info you provided.

Edit: Unfortunately, Microsoft stated the TAP program cannot be joined at this time.

[SteffenBaierUK]

Hello @nlev 

4.1.2 is live now >here<

Best regards

Steffen Baier