The Studio x70 shows the message "CONNECTING TO THE CLOUD" and does not advance.

[DANCOS]

Hey

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

DANCOS

[ByronDavit]

Hello Carlos,

Realize it, follow the same message.

[ByronDavit]

It updates the Studio X70 software 4.1.2.388101

[Carlos1531]

If you stay with the same message

[Carlos1531]

Yes, if it's in that version

[ByronDavit]

Apply physical factory reset using the button but it is the same symptom.
​

[SteffenBaierUK]

Hello @ByronDavit 

the HP Poly community is a community forum where members can ask other volunteers for help.

It is not a replacement for our Support infrastructure and if an issue like yours cannot be resolved by other volunteers you will need to contact our support organization for help.

I already replied >here< with the most likely root cause and potentially already suggested a workaround (use on open Internet connection with DHCP). If this does not work please use the reference provided and log a ticket.

We cannot action on single-sentence replies.

Best regards

Steffen Baier

[Carlos1531]

Your help telling me how to do the ticket of support

[SteffenBaierUK]

Hello @Carlos1531 

please check my signature as outlined in my signature and/or work with your Poly reseller.

Best regards

Steffen Baier

[polyx50_2024]

The Studio x50 shows the message "CONNECTING TO THE CLOUD" and does not advance. even on the web admin. how to get get passed this