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‎06-28-2018 07:36 AM

HP Recommended

I'm trying to figure out how to call an Avaya Lifesize Team 220 endpoint, however I cannot find anywhere in the 8800 to just dial directly to an IP address.  I have the Visual+ package along with the Director camera.

 

I have registered Line1 as Skype for Busines.  Line2 as our SIP PBX.

 

Firmware 5.5.4.2255

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2018 06:22 AM

HP Recommended

After working with a polycom engineer here's how this works...  Note that Phone Support had no clue and told me it wasn't possible.

 

You need to buy a cloud package calld "RealConnect", which was surprisingly affordable.

 

https://community.polycom.com/t5/RealConnect-Administrator/How-to-test-your-network-capability-conne...

https://community.polycom.com/t5/RealConnect-Administrator/What-are-the-supported-Video-Endpoints-fo...

View solution in original post

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13 REPLIES 13

‎07-12-2018 06:22 AM

HP Recommended

After working with a polycom engineer here's how this works...  Note that Phone Support had no clue and told me it wasn't possible.

 

You need to buy a cloud package calld "RealConnect", which was surprisingly affordable.

 

https://community.polycom.com/t5/RealConnect-Administrator/How-to-test-your-network-capability-conne...

https://community.polycom.com/t5/RealConnect-Administrator/What-are-the-supported-Video-Endpoints-fo...

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‎07-12-2018 06:40 AM

HP Recommended
This should be fairly simple by ticking the require registration box on the individual line if you have a hybrid registration. Then simply select the Line and you should be able to URL dial

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎07-12-2018 06:46 AM

HP Recommended

Line1 is Skype

Line2 is SIP PBX

 

Neither can create a video call direct to an IP endpoint.  Luckily there is a demo license for the RealConnect service so we can try it with our partner facility before buying.

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‎07-12-2018 06:50 AM

HP Recommended
Use the suggested setting on a 3rd line

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎07-12-2018 06:53 AM

HP Recommended

 I'm not sure what "suggested setting" means.

 

Note this is a Trio 8800 Skype for Business with Visual+ and Eagle Eye camera

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‎07-12-2018 06:59 AM

HP Recommended

Oh, you mean the setting you suggested.  I went to the web config and cannot find that setting in the Line3 configure.

 

Firmware 5.5.4.2255

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‎07-12-2018 11:42 AM

HP Recommended

Hello @dlevasseur,

As explained if you go to Settings => Line => Line 3 => Server 1 you will find the setting

 

I am away on holiday for the next weeks so work with whoever you worked before.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-12-2018 11:45 AM

HP Recommended

"Require Registration" is not an option for me.  See attached.  "Registration" is set to "YES" but the line does not appear on the unit.

 

 

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‎07-12-2018 11:59 AM

HP Recommended
@SteffenBaierUK wrote:

 

I am away on holiday for the next weeks so work with whoever you worked before.


As stated set register to no for line 3 and you will be able to URL dial

 

if not follow this up with support

 

Replied via a mobile device

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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