Solved: Re: VVX 1500 Registration to DMA, H323 not SIP. Possible? - HP Support Community

Anonymous · ‎01-05-2017

Good day All

Has anyone been able to successfully register a VVX 1500 to a DMA on H323.

I am working with the phone with a Sip registration for the PBX system and would like to register the H323 portion to the DMA so that I can have video calls routed from the outside.

Any insight would be appreciated.

Please note I have already attempted to register line 2 by disabling sip on that line and populating the H323 Gatekeeper as well as the Identification fields. I do not see any registration attempts on DMA side. (at least to my inspection).

Kind regards
IGuru

Anonymous · ‎01-06-2017

Re:

It would seem that licensing would be the issue in this regard.
Many thanks for highlighting this.

Kind regards

View solution in original post

SteffenBaierUK · ‎01-05-2017

Hello IGuru,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

In addition does this VVX1500 have a H332 License ?

You can check via Menu => Status => Licenses

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎01-06-2017

Good day

Thank you for the swift response.

The UC software is version 5.1.3.1675

I have confirmed that it is also showing no license.

Can you possibly advise around the licensing if this is indeed the issue with the device.

Kind regards

Anonymous · ‎01-06-2017

Re:

It would seem that licensing would be the issue in this regard.
Many thanks for highlighting this.

Kind regards

VVX 1500 Registration to DMA, H323 not SIP. Possible?

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