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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I have downloaded Real Presence Desktop for Mac release_3.5.0_59579 following the links on the Dutch and international website.

After installing the software tuens out to be in Czech or Polish or something. I have retried but with same result.

I need a link to either the Dutch or English version of the software.

 

 

4 REPLIES 4
HP Recommended

Hello benveen,

welcome to the Polycom Community.

The RealPresence Desktop release notes => here <= state as supported languages:

 

  • The RealPresence Desktop user interface supports the following languages: English, International Spanish, French, German, Simplified Chinese, Korean, Japanese, Russian, Portuguese, Kazakh, Czech, and Traditional Chinese

As you can see by the above statement Dutch is not a supported language.

 

The RPD can be downloaded from => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Dear Steffen

I don't need a Dutch version, English will suffice. However, if I redownload and re-install the software (Mac) using the link you provided, the program miraculoulsy is in Czech language again, NOT English. See screen shot.

My Mac OSX 10.11.3 is in Dutch but with a lot of other programs in English. That works just fine.

Ben

 

HP Recommended

meanwhile i figured out the solution to get the English version working on Mac OS:

- de-install real presence desktop

- go to language & region under system preferences

- if English is not the primary language, drag English to the 2nd position in the list of prefered languages

- make sure all other languages are listed below English

- re-install real presence desktop

The software should be working in English now. 

HP Recommended

Hello benveen,

 

thanks for getting back in this matter.

 

I also contacted our developers to get an official answer on this.

 

Maybe we need to add a selection section for the language in case anyone wants to change it.

 

Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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