Create an account on the HP Community to personalize your profile and ask a question
03-08-2023 06:14 AM
Hope you get an answer on this!
We have a problem that whenever connecting a laptop to the Poly device for screen sharing, then the device takes a 4K resolution (matching the TV capabilities) which makes it basically impossible to navigate desktop UI since everything is scaled to a tiny size!
It would be great to "force" a cap in the TV resolution for screen sharing.
03-08-2023 06:19 AM
Welcome to the Poly Community.
The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.
This would be a feature request and we cannot action this via the Poly community. Please contact Poly sales in your region so we can understand the Ask and look at implementing this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-21-2023 09:13 AM
So far, the only way I have found to remedy this, is to right click on an empty part of the desktop on the PC, then choose 'Display Settings' and then go to 'Scale and Layout'. There, I change the size to '200%'. The problem with this is that it is not a 'Global' Setting, so each user would have to do this to scale it to whatever size they prefer.